iSilo™
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frequently asked questions
frequently asked questions
purchasing
How much does iSilo™ cost?
The cost of a single user license is U.S. $19.99.
Please note that each platform version is a separately licensed product.
Where may I purchase iSilo™?
You may do so at the iSilo.com online store:
Or you may click here for additional
purchasing options.
I just purchased my license for iSilo™ for Palm OS®.
How do I enter my registration code?
See
how to enter your registration code into iSilo™
for Palm OS®.
I just purchased my license for iSilo™ for Pocket PC.
How do I enter my registration code?
See
how to enter your registration code into iSilo™
for Pocket PC.
Is iSilo™ compatible with Palm OS® 5?
Yes. Make sure you use iSilo™ version 3.25 or later.
upgrading
I am a registered user of iSilo™ 4.0 or later.
Is iSilo™ 4.x a free upgrade for me, where x
stands for the minor point version?
Normal registered users of iSilo™ 4.0 or later are
eligible for free minor point upgrades unless otherwise stated
in your license agreement. Minor point upgrades include any
version of iSilo™ where the version starts with
"4.". Note that the free upgrade is only valid for the platform
of iSilo™ that you purchased. So if you purchased a
license for iSilo™ for Palm OS®, with that license
you are eligible for the free minor point upgrades
to iSilo™ for Palm OS®, but not for the minor
point upgrades to iSilo™ for Pocket PC.
I am a registered user of iSilo™ 3.x or
iSilo™ 4.x.
How can I obtain an upgrade to iSilo™ 5.x?
You can purchase an upgrade from the
iSilo.com
online store.
Those with non-upgradeable licenses, rebranded, bundled, or customized
versions of iSilo™ do not qualify for the upgrade
offer.
I am a registered user of iSilo™ 3.0 or later.
Is iSilo™ 3.x a free upgrade for me, where x
stands for the minor point version?
Normal registered users of iSilo™ 3.0 or later are
eligible for free minor point upgrades unless otherwise stated
in your license agreement. Minor point upgrades include any
version of iSilo™ where the version starts with
"3.". Note that the free upgrade is only valid for the platform
of iSilo™ that you purchased. So if you purchased a
license for iSilo™ for Palm OS®, with that license
you are eligible for the free minor point upgrades
to iSilo™ for Palm OS®, but not for the minor
point upgrades to iSilo™ for Pocket PC.
How do I perform a minor point upgrade, for example,
from iSilo™ 3.3 to iSilo™ 3.35
or from iSilo™ 4.0 to iSilo™ 4.05?
Simply install the new version over the old version. Your
registration status will carry over. If you delete the old
version first, you will need to re-enter your registration code.
How do I request my lost registration code?
You will need to fill out the
Lost Registration Code Request
form and submit it.
If I am a registered user of iSilo™ for Palm OS®,
am I also licensed for iSilo™ for Pocket PC
and/or iSilo™ for Windows®?
No you are not. Purchasing a license for one of the products only
licenses you for that product. Each product requires its own
additional resources to develop, and thus requires individual
licensing fees.
Now that I have iSilo™ 3.0 on my handheld, how can
I delete iSilo™ 2.x without also deleting my
iSilo™ 1.x/2.x documents?
See how
to delete iSilo 2.x.
general
How do I install iSilo™ to my Palm OS® device?
See
how to install iSilo™ for Palm OS®.
How do I install iSilo™ to my Pocket PC device?
See
how to install iSilo™ for Pocket PC.
How do I open a document located on a memory card in
iSilo™ for Windows Mobile™ Smartphone?
See
how to open a document located on a memory card in iSilo™ for Windows Mobile™ Smartphone.
How do I open a document located on a memory card in
iSilo™ on my Symbian Series 60 or Symbian S60 3rd Edition?
See
how to open a document located on a memory card in iSilo™ for Symbian S60.
Is there a free version of iSilo™?
iSilo™ 3.15 introduced a new usage mode
called free mode. You can use iSilo™
in free mode without needing to register or pay a license
fee. However, iSilo™ in free mode does have
limitations (see the next question).
Please note that iSilo™ in registered mode
has many features that you will come to find essential
compared with free mode and at a very small price.
For more information about iSilo™'s different usage modes,
please see trial, registered, and free mode.
What are the feature limitations of iSilo™ in
free mode?
In free mode, iSilo™ has the following feature limitations:
- Hyperlinks, which make
it much easier to navigate through a document, are non-functional.
- Images, which add visual richness
to documents, especially photo-quality color pictures, do not display,
and in their place are gray rectangular boxes that show where the
images would be.
- Color is not available. All parts of a document,
including text, backgrounds, and borders display in black and white.
- Tables, which allow for two dimensional layout of content
such as tabular data, display in single-column mode.
- Mixed font sizes, which are normally used to differentiate
parts of a document such as headings and content, are not available.
All text displays in the same font size.
- Copying text to the clipboard, which can be used
to copy text from a document to other applications, is not available.
- Bookmarks are not
available. You can neither use existing bookmarks nor add new
bookmarks to make jumping to various
locations with documents easier.
Even with the above limitations, iSilo™ in free mode
is still highly functional and provides more features than some other
document readers that require a fee. However, for the small
price that a license costs, you can enjoy fully all the features
of iSilo™ in registered mode.
How can I convert the content of a Microsoft Word document?
From within Microsoft Word, first save the document in HTML format
(Word 98 and earlier) or to Web Page format (Word 2000/XP). You can then
use iSiloX to convert the HTML
document to iSilo™ format.
Can I convert the content of an Adobe PDF file?
Neither iSiloX nor iSiloXC can convert the content of an Adobe PDF
file directly. You need to get the content into HTML format first.
Click
How to Read PDF Files on a PDA with iSilo for an article on
one way to do this.
compatibility
Do iSilo™ for Pocket PC,
iSilo™ for Palm OS®,
iSilo™ for Windows®,
iSilo™ for Windows Mobile™ Smartphone,
and iSilo™ for Windows® CE Handheld PC
all read files in the same format?
Yes, files are interchangeable between them all.
Can iSilo™ 2.x or iSilo™ free read
documents in the iSilo™ 3.x/4.x document format?
No they can not. iSilo™ 2.x and iSilo™ free
can only read documents in the
iSilo™ 1.x/2.x document format. However, please note that
iSilo™ 3.x/4.x can read documents in the iSilo™
3.x/4.x format as well as documents in the iSilo™ 1.x/2.x
format. If you are currently using iSilo™ free, you may want
to consider upgrading to iSilo™ 3.15 or later and use
it in free mode so that you can read
documents in the newer iSilo™ 3.x/4.x document format.
What document types can iSilo™ 3.x and 4.x read?
iSilo™ 3.x and 4.x can read documents in the
iSilo™ 3.x/4.x, iSilo™ 1.x/2.x, and Palm Doc
formats.
How can I create a document in the iSilo™ 3.x/4.x
format?
You can use iSiloX to convert HTML,
text, Palm Doc, GIF, JPEG, PNG, and BMP content to a document in
iSilo™ 3.x/4.x format.
Can I use iSiloX to convert documents for use
with iSilo™ 2.x?
No you can not. iSiloX can only generate documents in the
iSilo™ 3.x/4.x format.
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