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frequently asked questions

purchasing

How much does iSilo™ cost?
The cost of a single user license is currently on sale for $11.99 USD (normally $19.99 USD). Please note that each platform version is a separately licensed product.

Where may I purchase iSilo™?
You may do so at the iSilo.com online store:

iSilo.com

Or you may click here for additional purchasing options.

I just purchased my license for iSilo™ for Android™. How do I enter my registration code?
See how to enter your registration code into iSilo™ for Android™.

I just purchased my license for iSilo™ for Palm OS®. How do I enter my registration code?
See how to enter your registration code into iSilo™ for Palm OS®.

I just purchased my license for iSilo™ for Pocket PC. How do I enter my registration code?
See how to enter your registration code into iSilo™ for Pocket PC.

transferring files

How do I transfer files over the USB cable to my iPad/iPhone/iPod touch for viewing with iSilo™?
See how to transfer files to "iSilo for iOS" via iTunes.

How do I transfer files to my iPad/iPhone/iPod touch for viewing with iSilo™?
See: How do I get a file onto my iPad/iPhone/iPod touch for viewing with iSilo™ using a web server?
See:
How do I transfer files to my Windows® Phone device for viewing in iSilo™?
See how to transfer files to iSilo™ for Windows® Phone.

How do I copy files to my Android™ device for viewing in iSilo™?
See how to copy files for iSilo™ for Android™.

How do I add a shortcut to the home screen on my Android™ device for viewing a file in iSilo™?
See how to add a shortcut to the home screen for iSilo™ for Android™.

How do I install iSilo™ to my BlackBerry® device?
See how to install iSilo™ for BlackBerry® via BlackBerry Desktop Manager.

How do I copy files to my BlackBerry® device for viewing in iSilo™?
See how to copy files for iSilo™ for BlackBerry®.

How do I open a document located on a memory card in iSilo™ for Windows Mobile™ Smartphone?
See how to open a document located on a memory card in iSilo™ for Windows Mobile™ Smartphone.

How do I copy files to my Symbian S60 device for viewing in iSilo™?
See how to copy files for iSilo™ for Symbian S60.

How do I open a document located on a memory card in iSilo™ on my Symbian Series 60 or Symbian S60 3rd Edition?
See how to open a document located on a memory card in iSilo™ for Symbian S60.

upgrading

I am a registered user of iSilo™ 5.x. How can I obtain an upgrade to iSilo™ 6.x?
Simply install version 6.x over your current version to upgrade. The upgrade is free if you have purchased a regular license, but those with non-upgradeable licenses, rebranded, bundled, or customized versions of iSilo™ do not qualify for this free upgrade offer.

Note that each platform version of iSilo™ is a separtely licensed product, so upgrading is limited to the same platform version of iSilo for which you already own a license.

I am a registered user of iSilo™ 3.x or iSilo™ 4.x. How can I obtain an upgrade to iSilo™ 5.x/6.x?
You can purchase an upgrade from the
iSilo.com online store. Those with non-upgradeable licenses, rebranded, bundled, or customized versions of iSilo™ do not qualify for the upgrade offer.

Note that each platform version of iSilo™ is a separtely licensed product, so upgrading is limited to the same platform version of iSilo for which you already own a license.

How do I perform a minor point upgrade, for example, from iSilo™ 5.27 to iSilo™ 5.29?
Simply install the new version over the old version. Your registration status will carry over. If you delete the old version first, you will need to re-enter your registration code.

How do I request my lost registration code?
You will need to fill out the Lost Registration Code Request form and submit it.

If I am a registered user of iSilo™ for Palm OS®, am I also licensed for iSilo™ for Pocket PC and/or iSilo™ for Windows®?
No you are not. Purchasing a license for one of the products only licenses you for that product. Each product requires its own additional resources to develop, and thus requires individual licensing fees.

general

How do I install iSilo™ to my Palm OS® device?
See how to install iSilo™ for Palm OS®.

How do I install iSilo™ to my Pocket PC device?
See how to install iSilo™ for Pocket PC.

Is there a free version of iSilo™?
iSilo™ 3.15 introduced a new usage mode called free mode. You can use iSilo™ in free mode without needing to register or pay a license fee. However, iSilo™ in free mode does have limitations (see the next question). Please note that iSilo™ in registered mode has many features that you will come to find essential compared with free mode and at a very small price. For more information about iSilo™'s different usage modes, please see trial, registered, and free mode.

What are the feature limitations of iSilo™ in free mode?
In free mode, iSilo™ has the following feature limitations: Even with the above limitations, iSilo™ in free mode is still highly functional and provides more features than some other document readers that require a fee. However, for the small price that a license costs, you can enjoy fully all the features of iSilo™ in registered mode.

How can I convert the content of a Microsoft Word document?
From within Microsoft Word, first save the document in HTML format (Word 98 and earlier) or to Web Page format (Word 2000/XP). You can then use iSiloX to convert the HTML document to iSilo™ format.

Can I convert the content of an Adobe PDF file?
Neither iSiloX nor iSiloXC can convert the content of an Adobe PDF file directly. You need to get the content into HTML format first. Click How to Read PDF Files on a PDA with iSilo for an article on one way to do this.

compatibility

Are files in iSilo™ format compatible across all platform versions of iSilo™?
Yes, files in iSilo™ format are interchangeable across all platform versions of iSilo™.

Can iSilo™ 2.x or iSilo™ free read documents in the iSilo™ 3.x/4.x document format?
No they can not. iSilo™ 2.x and iSilo™ free can only read documents in the iSilo™ 1.x/2.x document format. However, please note that iSilo™ 3.x/4.x can read documents in the iSilo™ 3.x/4.x format as well as documents in the iSilo™ 1.x/2.x format. If you are currently using iSilo™ free, you may want to consider upgrading to iSilo™ 3.15 or later and use it in free mode so that you can read documents in the newer iSilo™ 3.x/4.x document format.

What document types can iSilo™ 3.x, 4.x, 5.x, and 6.x read?
iSilo™ 3.x, 4.x, 5.x, and 6.x can read documents in the iSilo™ 3.x/4.x, iSilo™ 1.x/2.x, Palm Doc, and plain text formats.

How can I create a document in the iSilo™ 3.x/4.x format?
You can use iSiloX to convert HTML, text, Palm Doc, GIF, JPEG, PNG, and BMP content to a document in iSilo™ 3.x/4.x format.

Can I use iSiloX to convert documents for use with iSilo™ 2.x?
No you can not. iSiloX can only generate documents in the iSilo™ 3.x/4.x format.

Palm OS®

Is iSilo™ for Palm OS® Classic Certified for MotionApps Classic?
Yes, version 5.06 of iSilo™ for Palm OS® is Classic Certified.

How do I install iSilo™ to my Palm Pre to run in MotionApps Classic?
First, download the zipped version of iSilo™ for Palm OS® and extract the files from the zip. Connect your Palm Pre to your desktop computer using the USB cable and activate USB Drive mode. Then copy the iSilo.prc file into the /ClassicApps/Install folder of your Pre.

How do I copy document files to my Palm Pre to use with iSilo™ in MotionApps Classic?
Connect your Palm Pre to your desktop computer using the USB cable and activate USB Drive mode. Then copy the document files to the /ClassicApps/Palm/Programs/iSilo folder of your Pre.

Is iSilo™ compatible with Palm OS® 5?
Yes. Make sure you use iSilo™ version 3.25 or later.


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